Shipping policy

Effective Date: July 4, 2026

Thank you for shopping with orixta.shop. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

1. Business Information

Trade Name: VAGHASIYA CREATION

Brand Name: orixta.shop

Business Type: Proprietorship

Managed By: Vijay Vinubhai Vaghasiya

GSTIN: 24AXQPV5293H1ZQ

Email: orixta90@outlook.com

Phone: +91 9712031430

Registered Address:

S/O Vinubhai, A-101, Angel Palace,
Laskana Kholvad Road, Kholvad,
PO: Kholvad, District Surat,
Gujarat – 394190, India.

2. Order Processing

  • Orders are processed after successful payment confirmation.

  • Orders are generally processed within 1–3 business days.

  • Orders are not processed on Sundays or public holidays.

  • During sales, festivals, or peak shopping periods, processing times may be longer.

3. Shipping Locations

We currently ship across India.

If international shipping becomes available, the applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed during checkout or communicated separately.

4. Delivery Time

Estimated delivery times after dispatch are:

  • Metro Cities: 2–5 business days

  • Other Cities and Towns: 3–7 business days

  • Remote Areas: 5–10 business days

These are estimated delivery times only and may vary depending on the courier partner and destination.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

If your store offers free shipping on eligible orders, the applicable conditions will be shown at checkout.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing tracking information, where available.

Please allow up to 24 hours for tracking information to become active after dispatch.

7. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed because the customer is unavailable or the address provided is incorrect or incomplete, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.

9. Delayed Deliveries

Delivery delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Courier operational issues

  • Other events beyond our reasonable control

While we will make reasonable efforts to assist, such delays may be outside our control.

10. Damaged Packages

If your package appears damaged at the time of delivery:

  • Take clear photographs of the package before opening it, if possible.

  • Contact us within 48 hours of delivery.

  • Include your order number and photos of the package and product.

We will review the issue and provide an appropriate resolution.

11. Lost Shipments

If your shipment appears lost in transit, please contact us.

We will coordinate with the courier partner to investigate and determine the appropriate next steps.

12. Undeliverable Orders

Orders returned to us because of:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

  • Failure to collect the shipment

may require additional shipping charges before they can be shipped again.

13. Contact Us

For any questions regarding shipping or delivery, please contact us:

Trade Name: VAGHASIYA CREATION

Brand: orixta.shop

Email: orixta90@outlook.com

Phone: +91 9712031430

Registered Address:

S/O Vinubhai, A-101, Angel Palace,
Laskana Kholvad Road, Kholvad,
PO: Kholvad, District Surat,
Gujarat – 394190, India.